5 Simple Statements About Empire Today Explained
That Didn't take place, The 1st day he was scheduled, I obtained dwelling in the night to secure a concept on our machine that he was there at nine:30AM so I necessary to call and re-agenda an appointment. This went on for weeks, and weeks, without any a single each and every showing up in any respect. I ongoing to get in touch with Empire Today, e-mail via their World wide web-web-site, and under no circumstances as soon as acquired any resolution. As a consequence of some particular issues, we were not able to waste anymore time on them, so reluctantly I Enable it Choose awhile. Late very last year, I decided Yet again to test to have some resolution on this. I tried calling, e-mailing, but have not acquired a response back again. Our tub now, is even worse than previously, and you may truly feel water underneath the liner, which can be receiving even worse via the working day. I used to be instructed this enclosure had a "Life time" warranty, even so, we simply cannot possibility their shabby workmanship for much longer without having concern of it ruining our rest room even even worse. For The cash we paid, and also the supposed status Empire is supposed to have, this is considered the most unacceptable task anybody has ever observed. We at the moment are planning to need to contact out A different firm to FIX anything Empire Today never ever put in effectively in the first place. I simply cannot believe that they proceed to market the Customer support while recognizing that when the job is done along with the checks while in the financial institution, you can expect to in no way be able to access them once again. Ought to have known every time they reported they might not just take a personal Look at as payment. I had to go the financial institution for your cashiers look for above $three,000 for the ultimate payment, which they'd no problems taking. I'll keep on to advise anyone and everyone I know to never, at any time, contract them for any type of occupation They might need to have. I assume we learned a beneficial, and costly lesson the really hard way.
Still left several voicemails but acquired no return calls. So right after approx 1 month I contacted the credit card organization Ge Capitol to file a dispute and quit their payments. The dispute was cancelled although because Empire mentioned that I experienced never ever contacted them with a dilemma, Voicemails were being Left with Cynthia in addition to Chris Arnold in the Cinainson Nj spot(the regional marketplace because they phone it) Cell phone number 856-303-2300 or toll absolutely free 888-588-2320 and in no way bought a return connect with, so I file a 2nd dispute was filed and all over again this one just disapeared , I known as Chris Arnold once again very last 7 days and was told he would not assist as I am "out of waranty"and he was in no way informed I had a difficulty , the call was then abruptly finished. I then identified as Company once again and lodged a criticism with e Business office of your president Ranisha Odem (unsure of spelling) who refered my complaint to Tim Sherman the regional manager, he did return my cakk Friday 4th and mainly referred to as me a liar about my repeated calls and attempt to suitable the problem stating that he had no history of my calls.
Why was not I sensible adequate to rely on my gut intuition? I am even now In this particular mess and I will alert Every person to steer clear of Empire Today. Get your cash to the trustworthy neighborhood supplier or a nationwide chain of household improvement outlets.
We regret that the set up working experience hasn't been Assembly your expectations. We by no means want our buyers to get upset inside the get the job done that is definitely accomplished of their homes, and we are going to be following up with you shortly to debate the situation.
The organization is on how up and also the senior leadership give just the appropriate amount of stress as to not make you really feel insecure.
Within the day of instalation, we received a simply call telling us they did not have the padding we ordered (7lb vapor barrier) in stock and they would "up grade" us on the 8lb padding (without vapor barrier). We desired the vapor barrier mainly because We have now animals. They told us if we Iwanted the vapor barrier, we would need to reschedule our instalation to a unique date. Mainly because my residence was torn up and every little thing was off my ground As well as in my kitchen and bathroom, there was no way I used to be waiting Yet another 7 days to choose Yet another working day off work. They stated my only solution was to accept the 8lb padding. I went forward and experienced them put in it. I found out afterwards that the cost of the padding was the exact same so it was not Substantially of a payment for them to put inside the 8lb padding.
The carpet was really pricey, but appeared to be a good offer for the standard. Whenever we received performed picking out the carpet, the rep told us our payments have been $seventy five monthly for forty eight months. We considered that was doable.
We really needed the carpet and in a hurry, so I signed to the dotted line. I asked him for an itemized Monthly bill so I could see the way it all broke down, and he mentioned, "We do not do things that way. We figure it by The work." Pink flags then went off...
Neat Comment from Tina B. of Empire Today Business Manager nine/22/2014 Hi Cameron, we are unhappy that our pricing didn't meet your expectations. Due to the fact we are a… Hello Cameron, we're disappointed that our pricing didn't fulfill your anticipations. Mainly because we've been an entire-support organization, our pricing is all inclusive and covers products prices, set up labor, and any supplemental asked for products and services.
This company has some authentic troubles with their customer service & scheduling. It took a lot hard work this early morning just to get them to accomplish what I'm spending them to try and do. They may have misplaced the theory of dealing with their prospects proper and accomplishing what is true.
Remember to present the right Get hold of aspects for The top honcho - somebody who can actually Empire Today address and reply to these troubles, and in addition put up comply with-ups to specific issues.
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I submitted a grievance towards them to the Better Business Bureau, but Despite having which they did not have the decency to fix The difficulty. They can be just out to just take your hard earned money and possess NO worry for customer care or high quality.
You must give sources to sure initiatives If they're really a priority for your organization. You can't just continue to keep pushing items off and be expecting associates engaged on Those people items to provide benefits.